Privacy Policy

1. Who We Are

CharterTasks is a digital marketplace that connects customers with freelancers for local services and tasks.

To operate the platform, provide account features, process job activity, support users, and improve safety, CharterTasks may collect and process certain personal information.

2. Information We May Collect

CharterTasks may collect information users provide directly, information generated through platform activity, and technical information from browsers or devices.

• Full name, username, email address, and phone number.
• Customer and freelancer account information.
• Profile photo, public profile text, service categories, skills, and account settings.
• Home address, service address, job address, or location details where needed.
• Job posts, budgets, notes, images, messages, notifications, and job status records.
• Identity, address, license, certification, TRN, NVQ, TCC, POCA related documents, or other verification details where applicable.
• Payment related records, transaction references, refund details, dispute information, or payout information where payment features are enabled.
• IP address, browser type, device details, cookies, security logs, and website activity.

3. How We Use Information

CharterTasks may use personal information to provide, operate, protect, and improve the platform.

• Create and manage customer and freelancer accounts.
• Support login, signup, email verification, onboarding, and account security.
• Display profiles, service categories, badges, and public profile information where applicable.
• Process job posting, job acceptance, job status, completion, and support workflows.
• Enable messaging, notifications, support communication, and dispute review.
• Review freelancer verification documents and account eligibility.
• Support maps, routes, ETA, distance, and location tracking where enabled.
• Process payments, refunds, cancellation handling, chargebacks, and payout workflows where enabled.
• Detect fraud, spam, misuse, safety risks, and policy violations.
• Improve website performance, user experience, and platform features.

4. Account, Verification, and Safety Data

Freelancers may be asked to submit identity, address, license, qualification, tax, or compliance related documents.

CharterTasks may review, store, approve, reject, or request updated verification information where needed for safety, compliance, platform eligibility, and trust features.

5. Public Profile Information

Some profile information may be visible publicly or to other platform users. This may include display name, profile photo, service categories, short description, verification badges, completed job count, and other public facing information.

Users should avoid adding private or sensitive information to public profile fields.

6. Jobs, Messages, and Platform Activity

CharterTasks may process job details, job status records, conversations, attachments, notifications, and support related activity.

This information may be used to operate the marketplace, support users, resolve disputes, review safety concerns, and enforce platform policies.

7. Location Data and Tracking

Where map and location features are enabled, CharterTasks may process location information such as job address, latitude, longitude, route information, ETA, distance, freelancer location updates, timestamps, and tracking session details.

Tracking is intended to start only after a freelancer accepts a job, where enabled and supported by the platform. Location features may depend on browser permissions, device settings, internet connection, and Google Maps API setup.

8. Payments and Financial Information

Where payment features are enabled, payment processing may be handled by approved third party payment providers.

CharterTasks should not collect or store full payment card numbers directly. Payment providers may process payment details under their own terms and privacy policies.

CharterTasks may store limited payment related records such as order references, transaction IDs, refund status, payout status, cancellation records, and dispute details.

9. Cookies and Similar Technologies

CharterTasks may use cookies, local storage, and similar technologies to keep users signed in, protect accounts, remember preferences, improve performance, prevent fraud, and understand website activity.

Users may manage cookies through browser settings, but disabling cookies may affect login, forms, account access, and platform functionality.

10. How We Share Information

CharterTasks may share information only where needed to operate the platform, provide services, comply with law, protect users, or support third party integrations.

• With customers and freelancers where needed for job activity.
• With payment providers for payment processing, fraud checks, refunds, and payouts.
• With map providers for location, route, ETA, and distance features.
• With hosting, email, security, analytics, or support service providers.
• With legal, regulatory, law enforcement, or safety authorities where required or appropriate.

11. Third Party Services

The platform may connect to third party services such as payment processors, map providers, hosting providers, email tools, verification services, analytics tools, or embedded services.

These third parties may process data under their own terms and privacy policies.

12. Data Retention

CharterTasks may keep information for as long as reasonably needed to provide services, maintain account records, support legal or operational needs, resolve disputes, prevent fraud, and comply with applicable requirements.

When information is no longer reasonably needed, it may be deleted, anonymized, or securely archived where appropriate.

13. Data Security

CharterTasks may use administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No website or online service can guarantee complete security, and users are responsible for keeping their account credentials safe.

14. User Rights

Subject to applicable law, users may have the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where consent is used as a legal basis.

CharterTasks may request identity verification before processing privacy related requests.

15. Children and Minors

CharterTasks is intended for users who are at least 18 years old. The platform does not knowingly collect personal information from children.

If CharterTasks becomes aware that information from a minor has been collected in error, it may delete the information where appropriate.

16. International Data Transfers

Some service providers may process or store information outside Jamaica or outside the user’s country. Where international transfers occur, CharterTasks may take reasonable steps to protect personal information according to applicable requirements.

17. Changes to This Privacy Policy

CharterTasks may update this Privacy Policy from time to time to reflect changes in features, legal requirements, security practices, platform operations, or third party services.

Updates may be posted on this page with a revised date.

18. Contact

For privacy questions or requests, contact:

CharterTasks
support@chartertasks.com
Jamaica