Privacy Policy
Last Updated: April, 2026
CharterTasks respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have when using the CharterTasks platform.
1. Who We Are
CharterTasks is a digital marketplace that connects customers with freelancers for local services and tasks. In order to operate the platform, improve safety, process bookings, and support user accounts, we collect and process certain personal information.
2. Information We Collect
We may collect the following information:
• Full name
• Email address
• Phone number
• Home or service address
• Account login details
• Profile information
• Identity and verification documents
• Freelancer licenses, certificates, or qualification details where applicable
• Job related details and service location information
• Payment related details through approved third party payment providers
• Messages, support requests, and dispute related information
• Technical data such as IP address, browser type, cookies, and device information
We only collect information that is reasonably necessary to provide and operate the platform.
3. How We Use Your Information
We use personal information to:
• Create and manage user accounts
• Support onboarding and verification
• Match customers and freelancers
• Process bookings and job activity
• Improve trust, safety, and fraud prevention
• Communicate important account, service, and platform updates
• Support complaints, disputes, and investigations
• Comply with legal and regulatory obligations
• Improve the website and user experience
4. Legal Basis For Processing
We process personal information where it is necessary for:
• Performing our contract with users
• Complying with legal obligations
• Protecting legitimate platform and safety interests
• Carrying out actions that require user consent, where consent is needed
Where consent is used, users may withdraw that consent, subject to legal and operational limits.
5. Account, Verification, and Safety Data
To maintain a safer marketplace, CharterTasks may collect identity, profile, and verification information from users. For freelancers, this may include category based verification records, licenses, certificates, address proof, or other required documents.
We may also use certain information to investigate suspicious activity, fraud, abuse, policy breaches, or disputes.
6. Payments and Financial Information
When payment features are enabled, payments may be processed through approved third party payment providers. CharterTasks does not store full card credentials on its own servers unless clearly stated otherwise.
Payment providers may collect and process billing and transaction information under their own privacy and security rules. We may receive limited transaction details needed for booking records, support, fraud checks, refunds, or dispute handling.
7. Cookies and Similar Technologies
CharterTasks may use cookies and similar technologies to:
• Keep users signed in
• Remember preferences
• Improve performance and usability
• Understand traffic and usage patterns
• Support security and fraud prevention
Users may manage cookies through their browser or device settings. Disabling some cookies may affect how parts of the website work.
8. Location Data and Tracking
Where location based features are enabled, CharterTasks may collect or process location information for operational, safety, fraud prevention, and service related purposes.
This may include service addresses, approximate location information, or live tracking data during supported job workflows. Location based features are used only where needed for the platform and, where applicable, with user consent.
9. How We Store and Protect Data
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include restricted access, secure hosting, encrypted transmission where appropriate, and internal controls. However, no website or storage system can be guaranteed to be completely secure.
10. Sharing With Third Parties
We may share personal information only where reasonably necessary, including with:
• Hosting and infrastructure providers
• Payment providers
• Identity or verification service providers
• Professional advisers where required
• Regulatory authorities, law enforcement, or courts where required by law
• Other service providers supporting platform operations
We do not sell or rent personal information to third parties for unrelated marketing purposes without explicit consent.
11. International Data Transfers
Some service providers may process or store data outside Jamaica. Where international transfers occur, CharterTasks will take reasonable steps to ensure appropriate safeguards are in place so that personal information receives a comparable level of protection.
12. Data Retention
We keep personal information only for as long as reasonably necessary to:
• Provide the platform and related services
• Maintain records
• meet legal, tax, fraud prevention, and dispute obligations
• enforce agreements and platform rules
When data is no longer reasonably required, it may be deleted, anonymized, or securely archived as appropriate.
13. Your Rights
Subject to applicable law, users may have the right to:
• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of certain data
• Withdraw consent where consent applies
• Object to certain processing
• Request portability where applicable
• Make a complaint to the relevant Jamaican data protection authority
We may ask for identity confirmation before processing certain requests.
14. Minors
CharterTasks is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected in error, we may delete it.
15. Third Party Links and Services
The platform may contain links to third party websites, tools, or payment services. CharterTasks is not responsible for the privacy practices of those external services. Users should review the privacy policies of any third party services they use.
16. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, operations, features, security practices, or platform structure. When material changes are made, we may notify users by website notice, email, or by posting the updated version on this page.
Continued use of the platform after updates may constitute acceptance of the revised policy.
17. Contact Us
For privacy questions, requests, or concerns, please contact:
CharterTasks
[Business Name]
[Business Email]
[Business Phone]
[Business Address]
18. Acceptance
By creating an account, accessing, or using the CharterTasks platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.
3. How We Use Your Information
We use personal information to:
• Create and manage user accounts
• Support onboarding and verification
• Match customers and freelancers
• Process bookings and job activity
• Improve trust, safety, and fraud prevention
• Communicate important account, service, and platform updates
• Support complaints, disputes, and investigations
• Comply with legal and regulatory obligations
• Improve the website and user experience
4. Legal Basis For Processing
We process personal information where it is necessary for:
• Performing our contract with users
• Complying with legal obligations
• Protecting legitimate platform and safety interests
• Carrying out actions that require user consent, where consent is needed
Where consent is used, users may withdraw that consent, subject to legal and operational limits.
5. Account, Verification, and Safety Data
To maintain a safer marketplace, CharterTasks may collect identity, profile, and verification information from users. For freelancers, this may include category based verification records, licenses, certificates, address proof, or other required documents.
We may also use certain information to investigate suspicious activity, fraud, abuse, policy breaches, or disputes.
6. Payments and Financial Information
When payment features are enabled, payments may be processed through approved third party payment providers. CharterTasks does not store full card credentials on its own servers unless clearly stated otherwise.
Payment providers may collect and process billing and transaction information under their own privacy and security rules. We may receive limited transaction details needed for booking records, support, fraud checks, refunds, or dispute handling.
7. Cookies and Similar Technologies
CharterTasks may use cookies and similar technologies to:
• Keep users signed in
• Remember preferences
• Improve performance and usability
• Understand traffic and usage patterns
• Support security and fraud prevention
Users may manage cookies through their browser or device settings. Disabling some cookies may affect how parts of the website work.
8. Location Data and Tracking
Where location based features are enabled, CharterTasks may collect or process location information for operational, safety, fraud prevention, and service related purposes.
This may include service addresses, approximate location information, or live tracking data during supported job workflows. Location based features are used only where needed for the platform and, where applicable, with user consent.
9. How We Store and Protect Data
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include restricted access, secure hosting, encrypted transmission where appropriate, and internal controls. However, no website or storage system can be guaranteed to be completely secure.
10. Sharing With Third Parties
We may share personal information only where reasonably necessary, including with:
• Hosting and infrastructure providers
• Payment providers
• Identity or verification service providers
• Professional advisers where required
• Regulatory authorities, law enforcement, or courts where required by law
• Other service providers supporting platform operations
We do not sell or rent personal information to third parties for unrelated marketing purposes without explicit consent.
11. International Data Transfers
Some service providers may process or store data outside Jamaica. Where international transfers occur, CharterTasks will take reasonable steps to ensure appropriate safeguards are in place so that personal information receives a comparable level of protection.
12. Data Retention
We keep personal information only for as long as reasonably necessary to:
• Provide the platform and related services
• Maintain records
• meet legal, tax, fraud prevention, and dispute obligations
• enforce agreements and platform rules
When data is no longer reasonably required, it may be deleted, anonymized, or securely archived as appropriate.
13. Your Rights
Subject to applicable law, users may have the right to:
• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of certain data
• Withdraw consent where consent applies
• Object to certain processing
• Request portability where applicable
• Make a complaint to the relevant Jamaican data protection authority
We may ask for identity confirmation before processing certain requests.
14. Minors
CharterTasks is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected in error, we may delete it.
15. Third Party Links and Services
The platform may contain links to third party websites, tools, or payment services. CharterTasks is not responsible for the privacy practices of those external services. Users should review the privacy policies of any third party services they use.
16. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, operations, features, security practices, or platform structure. When material changes are made, we may notify users by website notice, email, or by posting the updated version on this page.
Continued use of the platform after updates may constitute acceptance of the revised policy.
17. Contact Us
For privacy questions, requests, or concerns, please contact:
CharterTasks
[Business Name]
[Business Email]
[Business Phone]
[Business Address]
18. Acceptance
By creating an account, accessing, or using the CharterTasks platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.